Policies and Procedures

Welcome

Please read this page before placing your order. The act of placing an order indicates that you agree to and will act in accordance with these policies. If you have any questions that aren’t answered here, please contact me.

 

Shipping

In-stock items are shipped within 3-5 business days. Made-to-order items are shipped as they are completed, generally 2-3 weeks, however; these items can take longer around the holidays. As a one-person operation, orders may be delayed due to extenuating circumstances (sickness, family emergency, etc.). I maintain the right to alter shipping times should these events occur.

At this time I am only shipping within the United States and US territories. All orders are shipped via USPS Priority Mail with tracking and delivery confirmation. Order costs reflect shipping costs, packaging, and time. Please contact me if you wish to add insurance, have special shipping or gift wrapping requests. I can also add a special note to your order.

Bukabu Handmade Jewelry is not liable for any lost, stolen or unclaimed packages. Make certain your shipping situation is safe and secure to ensure smooth delivery. I strive to keep packaging minimal so all receipts are via email.

 

Sizing

Due to the handmade nature of my pieces, all chain lengths and ring sizes are final and cannot be altered. Sizing information for each piece may be found in the listing details. Rings are sized to an industry-standard mandrel of American ring sizes. To determine your ring size, you can visit any jewelry store and ask to be sized.

Necklace lengths are detailed in each listing. Please note that necklaces may appear slightly longer or shorter on the model than on you due to neck width, bust size, torso length, etc.

Earrings are crafted with the standard thickness of posts/hooks.

 

Cancellations, Returns, Exchanges

Cancellations are accepted within 24-hours of order placement. Please contact me to cancel your order.

I strive to accurately describe and portray all items and provide relevant information. Please ask questions about an item before placing an order. I do not allow returns or exchanges based on wrong size or buyer’s remorse. All listings include sizes and measurements. Please confirm appropriate sizing for rings or any other customized pieces prior to ordering. To determine your ring size, you can visit any jewelry store and ask to be sized.

All custom orders are final sale.

If you are truly dissatisfied with your purchase or there was a mistake on my end, please contact me and we can discuss a mutually agreeable solution.

 

Jewelry Care

Bukabu Handmade Jewelry is a work of art and should be treated as such. I craft every piece of Bukabu Handmade Jewelry with care because I want you to love your jewelry as much as I loved making it for you.

  • Jewelry should be the last thing you put on when dressing and the first thing you take off when undressing.
  • Apply perfume, lotion, makeup, or hairspray before putting on your jewelry.
  • Remove your jewelry to shower, swim, sleep, exercise, or perform household chores.
  • Store your jewelry separately in individual bags.
  • Clean your jewelry by wiping with a soft cloth. Avoid chemical solutions and ultrasonic cleaners. They are too harsh for many gemstones and will remove the patina featured on many Bukabu pieces.

Repairs

Bukabu Handmade Jewelry is crafted for longevity but repairs may become necessary. I am happy to provide repairs for a fee depending on the situation and wear and tear. Please contact me and explain what needs to be repaired. I reserve the right to deny unreasonable repair requests. I do not repair jewelry made by others.

 

Copyright

All designs, images, graphics, and content on this website are property of Bukabu Handmade Jewelry / AJ Newell and may not be used, copied, reproduced, adapted, or distributed without express written permission. Intellectual property of AJ Newell.